Refund Policy
At Poster Kings, we strive to provide our customers with the best shopping experience possible. We understand that sometimes, a return may be necessary. Please read our refund policy carefully to understand the circumstances under which we accept returns.
1. Incorrect Item: If the item you received is not the one you ordered, we apologize for the inconvenience. Please contact our customer support team at posterkingsstore@outlook.com within 30 days of receiving the item to initiate a return. We will provide you with a return shipping label and instructions on how to return the item.
2. Damaged Product: We take great care in packaging and shipping our products, but sometimes accidents happen during transit. If you receive a damaged product, please contact us immediately at posterkingsstore@outlook.com a description and photo of the damage. We will assess the issue and make it right.
3. Non-Delivery: If your order has not arrived and it has been over 30 days since you placed the order, please reach out to us at posterkingsstore@outlook.com will investigate the issue and provide a solution.
Return Eligibility: To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Return Process: To initiate a return, please contact our customer support team at posterkingsstore@outlook.com. We will guide you through the return process . Please note that returns sent without prior authorization will not be accepted.
Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
If you have any further questions or concerns about our refund policy, please do not hesitate to contact us at posterkingsstore@outlook.com. We are here to assist you.