Return / Refund Policy

Can I cancel my order?
You can cancel the order so long as we've not started production. As after this your order enters into multiple automated flows and is booked in with our shipping partners so we can pull it out. Just contact us immediately and we'll do our best to stop it before going into production and provide you with a full refund. But we can't make any guarantees

My item did not arrive or it arrived damaged, or I was sent the wrong item?
Our courier partners and all the employees of Poster Kings are only human, so occasionally mistakes can happen. It's very rare, but if it happens to you we're very sorry. Simply let us know within 30 days of receiving the item and we'll rectify it for you by sending a free replacement.

As part of our guarantee, if an artwork arrives damaged or is incorrect, we'll happily get an express replacement sent out to you free of charge (We require you to send us a few photos of the damage or any other issues).

If an item arrived that is damaged and you want a refund, no problem, please contact us and we will place your refund.

Refund for an order that was not delivered due to multiple failed delivery attempt or a customer fault:
For example, but not limited to, an incomplete address being given or a parcel not being collected, then the customer will be required to cover all outbound shipping costs.

I ordered a product and changed my mind / ordered the wrong size / product
Just contact us and return the item within 30 days of receiving your order and we'll provide an address for you to return your items to. Eligibility: the item must be unmarked, in the same condition that you received it and in the original packaging.

Due to being a small independent business, customers are responsible for return shipping charges for unwanted items. For framed artworks and already exchanged items, the original outbound shipping cost will be deducted from the refunded amount.

For your protection, please be sure to return your goods via recorded or registered post. We can not give refunds or exchanges on Mystery Box orders. Refunds for purchases made by gift card credit will be refunded in credit. This doesn't affect your statutory legal rights.

I ordered Poster Kings merch and want to return it
Just contact us and return the item within 14 days of receiving your order and we'll process this for you. Items will need to be returned to our UK returns address. Eligibility: the item must be unmarked, unworn and unwashed, in the same condition that you received it and in the original packaging. Due to being a small independent business, customers are responsible for return shipping charges for unwanted items. This doesn't affect your statutory legal rights.

Contact information
Please contact us here: customerservice@posterkings.co.uk